Isparta\u2019da bir vatanda\u015f, do\u011fal gaz firmas\u0131 Torosgaz\u2019dan gelen SMS ile hayat\u0131n\u0131n \u015fokunu ya\u015fad\u0131. 150 metrekarelik evine 98 bin 459 liral\u0131k do\u011fal gaz faturas\u0131 \u00e7\u0131kar\u0131ld\u0131\u011f\u0131n\u0131 \u00f6\u011frenen vatanda\u015f, durumu sosyal medyada payla\u015farak g\u00fcndeme ta\u015f\u0131d\u0131. Ma\u011fdur H\u00fcseyin Y\u0131ld\u0131zhan, mesajda toplam fatura tutar\u0131n\u0131n 98 bin 459 lira, devlet deste\u011finin 43 bin 248 lira oldu\u011funu, kendisinin \u00f6demesi gereken rakam\u0131n 55 bin 211 lira yazd\u0131\u011f\u0131n\u0131 belirterek, “Devlet deste\u011finin bu kadar y\u00fcksek olmas\u0131, fatura bedelinin 43 bin liras\u0131n\u0131n devlet taraf\u0131ndan kar\u015f\u0131lanmas\u0131 da ayr\u0131 bir sorun. \u00c7\u00fcnk\u00fc sonu\u00e7 olarak bu paray\u0131 yine biz vatanda\u015flar olarak hem vergilerimizle hem de faturalar\u0131m\u0131zla \u00f6d\u00fcyoruz” dedi.
\n
Isparta\u2019da ailesiyle birlikte 150 metrekarelik bir dairede ya\u015fayan H\u00fcseyin Y\u0131ld\u0131zhan, bu ay Torosgaz taraf\u0131ndan kendisine toplam 98 bin 459 lira 47 kuru\u015fluk do\u011fal gaz faturas\u0131 \u00e7\u0131kar\u0131lmas\u0131yla adeta hayat\u0131n\u0131n \u015fokunu ya\u015fad\u0131. Faturay\u0131 g\u00f6r\u00fcnce b\u00fcy\u00fck \u015fa\u015fk\u0131nl\u0131k ya\u015fad\u0131\u011f\u0131n\u0131 s\u00f6yleyen Y\u0131ld\u0131zhan, durumu kendi sosyal medya hesab\u0131ndan payla\u015farak g\u00fcndeme ta\u015f\u0131d\u0131. Konunun k\u0131sa s\u00fcrede sosyal medyada geni\u015f yank\u0131 bulmas\u0131 \u00fczerine Torosgaz, sosyal medya hesab\u0131ndan a\u00e7\u0131klama yapt\u0131. Firma, s\u00f6z konusu aboneli\u011fe ait faturan\u0131n saya\u00e7 okuma s\u0131ras\u0131nda sehven girilen hatal\u0131 endeks nedeniyle olu\u015ftu\u011funu belirtti. A\u00e7\u0131klamada, hatan\u0131n saha personeli taraf\u0131ndan ayn\u0131 g\u00fcn i\u00e7inde fark edildi\u011fi, bu nedenle bas\u0131l\u0131 faturan\u0131n adrese b\u0131rak\u0131lmad\u0131\u011f\u0131 ifade edildi. Ard\u0131ndan Y\u0131ld\u0131zhan\u2019\u0131n faturas\u0131 Torosgaz taraf\u0131ndan tekrar d\u00fczenlenerek, bin 300 liraya d\u00fc\u015f\u00fcr\u00fcld\u00fc.<\/p>\n
“Gelen SMS\u2019i g\u00f6r\u00fcnce \u015foka girdim”
\n
Ya\u015fanan durumun kabul edilebilir bir hata olmad\u0131\u011f\u0131n\u0131 belirten H\u00fcseyin Y\u0131ld\u0131zhan, payla\u015f\u0131m\u0131nda bu fatura nedeniyle “hayat\u0131n\u0131n k\u00e2busunu ya\u015fad\u0131\u011f\u0131n\u0131” dile getirdi. Olaya ili\u015fkin a\u00e7\u0131klamada bulunan Y\u0131ld\u0131zhan, “Isparta\u2019da evimde oturdu\u011fum s\u0131rada cep telefonuma bir SMS geldi. Mesajda do\u011fal gaz faturam\u0131n 55 bin 211 lira oldu\u011fu yaz\u0131yordu. \u015eoka girdim, neye u\u011frad\u0131\u011f\u0131m\u0131 \u015fa\u015f\u0131rd\u0131m. SMS\u2019te toplam faturan\u0131n 98 bin 459 lira oldu\u011fu, bunun 43 bin 248 liras\u0131n\u0131n devlet deste\u011fi olarak kar\u015f\u0131land\u0131\u011f\u0131, geriye kalan 55 bin 211 liran\u0131n ise bana yans\u0131t\u0131ld\u0131\u011f\u0131 belirtiliyordu. Son y\u0131llarda evime gelen do\u011fal gaz faturas\u0131 ortalama bin ya da 2 bin lira civar\u0131ndayken b\u00f6yle afaki bir rakam\u0131n \u00e7\u0131kmas\u0131 beni hayretlere d\u00fc\u015f\u00fcrd\u00fc. Bir sorun oldu\u011funu d\u00fc\u015f\u00fcnd\u00fcm ve durumu sosyal medyada payla\u015ft\u0131m. Payla\u015f\u0131m sonras\u0131 vatanda\u015flar\u0131m\u0131z\u0131n da benzer \u0131s\u0131nma problemi ve y\u00fcksek faturalarla kar\u015f\u0131la\u015ft\u0131\u011f\u0131n\u0131 g\u00f6rd\u00fck” \u015feklinde konu\u015ftu.<\/p>\n
“Ortada ciddi bir denetim ve liyakat sorunu var”
\n
“Ben meseleyi takip etmeye devam ettim ve Torosgaz firmas\u0131 bu hatadan d\u00f6nd\u00fc\u011f\u00fcn\u00fc a\u00e7\u0131klad\u0131” diyen Y\u0131ld\u0131zhan, “Ancak otomatik \u00f6deme talimat\u0131m oldu\u011fu i\u00e7in e\u011fer bu mesaj\u0131 fark etmeseydim, 55 bin liral\u0131k fatura bankam taraf\u0131ndan otomatik olarak \u00f6denecekti. Bu hatan\u0131n personelden mi kaynakland\u0131\u011f\u0131 yoksa firman\u0131n bu s\u00fcreci yeterince kontrol etmemesi mi oldu\u011fu belirsiz, ancak ortada ciddi bir denetim ve liyakat sorunu oldu\u011fu g\u00f6r\u00fcl\u00fcyor. Vatanda\u015f\u0131n hakk\u0131n\u0131 korumayan, gerekli kontrolleri yapmayan bir yakla\u015f\u0131m var. Evin i\u00e7inde zaten tasarruf etmek i\u00e7in kombi derecesini d\u00fc\u015f\u00fcrm\u00fc\u015f, daha kal\u0131n giyinerek oturuyorduk. Buna ra\u011fmen b\u00f6yle bir rakam\u0131n \u00e7\u0131kmas\u0131 ger\u00e7ekten bizi derinden etkiledi” ifadelerini kulland\u0131.<\/p>\n
“Haklar\u0131m\u0131z\u0131 aramazsak bu i\u015fler unutulup gider”
\n
Mesajda toplam fatura tutar\u0131n\u0131n 98 bin 459 lira, devlet deste\u011finin ise 43 bin 248 lira oldu\u011funun belirtildi\u011fini s\u00f6yleyen Y\u0131ld\u0131zhan, “Devlet deste\u011finin bu kadar y\u00fcksek olmas\u0131, yani faturan\u0131n neredeyse y\u00fczde 78\u2019inin devlet taraf\u0131ndan kar\u015f\u0131lanmas\u0131 da ayr\u0131 bir sorun. \u00c7\u00fcnk\u00fc sonu\u00e7 olarak bu paray\u0131 yine biz vatanda\u015flar olarak hem vergilerimizle hem de faturalar\u0131m\u0131zla \u00f6d\u00fcyoruz. Uygulaman\u0131n bu y\u00f6n\u00fcn\u00fcn de yanl\u0131\u015f oldu\u011funu \u00f6zellikle belirtmek istiyorum. E\u011fer ben bu mesaj\u0131 fark etmeseydim ve otomatik bir \u015fekilde \u00f6denmi\u015f olsayd\u0131 ben param\u0131n pe\u015fine d\u00fc\u015f\u00fcp kendi param\u0131n dilencisi olacakt\u0131m” diye konu\u015ftu.<\/p>\n
“Takip etmesem unutulup gidecekti”
\n
Faturay\u0131 daha sonra e-Devlet \u00fczerinden kontrol etti\u011finde faturan\u0131n d\u00fczeltildi\u011fini g\u00f6rd\u00fc\u011f\u00fcn\u00fc belirten Y\u0131ld\u0131zhan, “Evet g\u00f6rd\u00fcm ancak bunun ger\u00e7ekle\u015fmesi, bizim sosyal medyada konuyu g\u00fcndeme ta\u015f\u0131mam\u0131z ve itiraz\u0131m\u0131z sayesinde oldu. E\u011fer bu meseleyi takip etmemi\u015f, payla\u015fmam\u0131\u015f olsayd\u0131m muhtemelen unutulup gidecekti. Bu nedenle vatanda\u015flar\u0131m\u0131z\u0131n haklar\u0131n\u0131 sonuna kadar aramas\u0131 gerekti\u011fini d\u00fc\u015f\u00fcn\u00fcyorum. Aksi h\u00e2lde otomatik \u00f6deme ile \u00f6denen hatal\u0131 bir faturan\u0131n ard\u0131ndan herkes kendi paras\u0131n\u0131n pe\u015fine d\u00fc\u015fmek zorunda kalabilir” dedi.
<\/p>\n","protected":false},"excerpt":{"rendered":"
Isparta\u2019da bir vatanda\u015f, do\u011fal gaz firmas\u0131 Torosgaz\u2019dan gelen SMS ile hayat\u0131n\u0131n \u015fokunu ya\u015fad\u0131. 150 metrekarelik evine 98 bin 459 liral\u0131k do\u011fal gaz faturas\u0131 \u00e7\u0131kar\u0131ld\u0131\u011f\u0131n\u0131 \u00f6\u011frenen vatanda\u015f, durumu sosyal medyada payla\u015farak g\u00fcndeme ta\u015f\u0131d\u0131. Ma\u011fdur H\u00fcseyin Y\u0131ld\u0131zhan, mesajda toplam fatura tutar\u0131n\u0131n 98 bin 459 lira, devlet deste\u011finin 43 bin 248 lira oldu\u011funu, kendisinin \u00f6demesi gereken rakam\u0131n 55…<\/p>\n","protected":false},"author":1,"featured_media":80301,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[123],"tags":[],"class_list":["post-80300","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gundem"],"_links":{"self":[{"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/posts\/80300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=80300"}],"version-history":[{"count":1,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/posts\/80300\/revisions"}],"predecessor-version":[{"id":80302,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/posts\/80300\/revisions\/80302"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/media\/80301"}],"wp:attachment":[{"href":"https:\/\/www.egemtv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=80300"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=80300"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=80300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}