2024 y\u0131l\u0131nda T\u00fcketici Hakem Heyetine 3 bin 163 ba\u015fvuru yap\u0131lan U\u015fak\u2019ta, T\u00fcketiciyi Koruma Derne\u011fi (T\u00dcKODER) U\u015fak \u015eube Ba\u015fkan\u0131 Utku Demir\u00f6z, T\u00fcketici Hakem Heyeti ofisini ziyaret etti. T\u00fcketici ma\u011fduriyetlerinin \u00f6n\u00fcne ge\u00e7mek i\u00e7in \u00f6nemli hususlar\u0131 s\u0131ralayan \u015eube Ba\u015fkan\u0131 Utku Demir\u00f6z, \u201cY\u00f6netmelikte 6 ayl\u0131k sonu\u00e7land\u0131rma s\u00fcresi yer almas\u0131na ra\u011fmen ba\u015fvurular\u0131n ortalama 2 ayl\u0131k s\u00fcrede sonu\u00e7land\u0131r\u0131ld\u0131\u011f\u0131 ifade etti.<\/p>\n
T\u00fcketiciyi Koruma Derne\u011fi (T\u00dcKODER) U\u015fak \u015eube Ba\u015fkan\u0131 Utku Demir\u00f6z, , Ticaret \u0130l M\u00fcd\u00fcrl\u00fc\u011f\u00fc b\u00fcnyesinde faaliyet g\u00f6steren ve yeni modern \u00e7al\u0131\u015fma alan\u0131na kavu\u015fan T\u00fcketici Hakem Heyeti ofisini ziyaret etti. T\u00dcKODER \u015eube Ba\u015fkan\u0131 Utku Demir\u00f6z\u2019\u00fc U\u015fak Ticaret \u0130l M\u00fcd\u00fcr\u00fc Abd\u00fcl Haf\u0131z Bozda\u011f kar\u015f\u0131lad\u0131. M\u00fcd\u00fcr Bozda\u011f\u2019a te\u015fekk\u00fcr eden Utku Demir\u00f6z \u201cT\u00fcrkiye\u2019nin her ilinde t\u00fcketici hakem heyetleri mevcut ancak kendine ait bir \u00e7al\u0131\u015fma ofisi olan ve T\u00fcrkiye geneli \u00fcst\u00fc \u00e7al\u0131\u015fma h\u0131z\u0131na sahip olan tek T\u00fcketici Hakem Heyeti U\u015fak\u2019tad\u0131r. M\u00fcd\u00fcr\u00fcm\u00fcz ve \u00e7al\u0131\u015fanlar\u0131m\u0131z b\u00fcy\u00fck bir \u00f6zveriyle \u00e7al\u0131\u015f\u0131yorlar. Bizler bizzat \u015fahidiz ve onlar\u0131n bu ba\u015far\u0131lar\u0131ndan dolay\u0131 t\u00fcm U\u015fakl\u0131 t\u00fcketiciler ad\u0131na t\u00fcm y\u00f6neticilerimize, T\u00fcketici Hakem Heyeti \u0130l Ba\u015fkanl\u0131\u011f\u0131\u2019n\u0131n t\u00fcm personellerine te\u015fekk\u00fcr ediyorum\u201d dedi.<\/p>\n
U\u015fak\u2019ta 2024 y\u0131l\u0131nda T\u00fcketici Hakem Heyetine 3 bin 163 ba\u015fvuru yap\u0131ld\u0131
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U\u015fak T\u00fcketici Hakem Heyeti taraf\u0131ndan payla\u015f\u0131lan verilere g\u00f6re 2024 y\u0131l\u0131nda i\u00e7erisinde 3 bin 163 ba\u015fvuru al\u0131nd\u0131\u011f\u0131, al\u0131nan ba\u015fvurular\u0131nda 3 bin 107\u2019si karara ba\u011flad\u0131\u011f\u0131 ifade edildi. T\u00fcketici Hakem Heyetine yap\u0131lan ba\u015fvurular\u0131n sekt\u00f6rlere g\u00f6re da\u011f\u0131l\u0131m\u0131 \u015fu \u015fekildedir: Abonelik Hizmetleri Sekt\u00f6r\u00fc 372, Finansal Hizmetler Sekt\u00f6r\u00fc 553, Perakende Ticaret Sekt\u00f6r\u00fc bin 819, Turizm Hizmetleri Sekt\u00f6r\u00fc 58, Ula\u015f\u0131m, Sa\u011fl\u0131k, E\u011fitim Hizmetleri Sekt\u00f6r\u00fc 140, di\u011fer hizmetler 121.<\/p>\n
T\u00fcketicinin ma\u011fdur olmamas\u0131 i\u00e7in \u00f6nemli bilgiler verdi
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2 kadrolu, 3 g\u00f6revlendirmeli raport\u00f6rle hizmetlerini s\u00fcrd\u00fcren T\u00fcketici Hakem Heyetine yap\u0131lan ba\u015fvurular tamamen \u00fccretsiz olup, bilirki\u015fi g\u00f6revlendirmesi gereken durumlarda t\u00fcketicilere ili\u015fkin bilirki\u015fi ve tebligat \u00fccretleri Ticaret Bakanl\u0131\u011f\u0131 taraf\u0131ndan kar\u015f\u0131land\u0131\u011f\u0131 belirten \u015eube Ba\u015fkan\u0131 Utku Demir\u00f6z, T\u00fcketici Hakem Heyetleri Y\u00f6netmeli\u011finde 6 ayl\u0131k sonu\u00e7land\u0131rma s\u00fcresi yer almas\u0131na ra\u011fmen ba\u015fvurular\u0131n ortalama 2 ayl\u0131k s\u00fcrede sonu\u00e7land\u0131r\u0131ld\u0131\u011f\u0131 ifade etti. T\u00dcKODER U\u015fak \u015eube Ba\u015fkan\u0131 Utku Demir\u00f6z, “T\u00fcketici uyu\u015fmazl\u0131klar\u0131na ili\u015fkin ba\u015fvurular kentlerdeki T\u00fcketici Hakem Heyetlerine bizzat yap\u0131labildi\u011fi gibi E-Devlet \u00fczerinden T\u00fcketici Bilgi Sistemi (T\u00dcB\u0130S) yoluyla veya Alo 175 T\u00fcketici \u0130leti\u015fim Hatt\u0131 \u00fczerinden yap\u0131labiliyor. T\u00fcketicilerin ma\u011fduriyetlerinin \u00f6n\u00fcne ge\u00e7ilmesi i\u00e7in baz\u0131 \u00f6neli hususlar var. \u0130\u015fyeri d\u0131\u015f\u0131nda sat\u0131\u015f i\u015flemlerinde pazarlama firmalar\u0131n\u0131n yetki belgesi sahibi olup olmad\u0131klar\u0131na dikkat edilmesi, s\u00f6zle\u015fme ve cayma bildirim formlar\u0131n\u0131n birer suretinin t\u00fcketiciler taraf\u0131ndan al\u0131nmas\u0131, \u00f6zellikle internet \u00fczerinden yap\u0131lan al\u0131\u015fveri\u015flerde g\u00fcvenli sitelerin tercih edilmesi, t\u00fcm al\u0131\u015fveri\u015flere ait fi\u015f, fatura, garanti belgesi, s\u00f6zle\u015fme, sipari\u015f fi\u015fi gibi belgelerin temin edilerek saklanmas\u0131 b\u00fcy\u00fck \u00f6nem arz ediyor\u201d dedi.
<\/p>\n","protected":false},"excerpt":{"rendered":"
2024 y\u0131l\u0131nda T\u00fcketici Hakem Heyetine 3 bin 163 ba\u015fvuru yap\u0131lan U\u015fak\u2019ta, T\u00fcketiciyi Koruma Derne\u011fi (T\u00dcKODER) U\u015fak \u015eube Ba\u015fkan\u0131 Utku Demir\u00f6z, T\u00fcketici Hakem Heyeti ofisini ziyaret etti. T\u00fcketici ma\u011fduriyetlerinin \u00f6n\u00fcne ge\u00e7mek i\u00e7in \u00f6nemli hususlar\u0131 s\u0131ralayan \u015eube Ba\u015fkan\u0131 Utku Demir\u00f6z, \u201cY\u00f6netmelikte 6 ayl\u0131k sonu\u00e7land\u0131rma s\u00fcresi yer almas\u0131na ra\u011fmen ba\u015fvurular\u0131n ortalama 2 ayl\u0131k s\u00fcrede sonu\u00e7land\u0131r\u0131ld\u0131\u011f\u0131 ifade etti. T\u00fcketiciyi…<\/p>\n","protected":false},"author":1,"featured_media":14142,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[125],"tags":[],"class_list":["post-14141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi"],"_links":{"self":[{"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/posts\/14141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14141"}],"version-history":[{"count":1,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/posts\/14141\/revisions"}],"predecessor-version":[{"id":14143,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/posts\/14141\/revisions\/14143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=\/wp\/v2\/media\/14142"}],"wp:attachment":[{"href":"https:\/\/www.egemtv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.egemtv.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}